Project update 16-22 Oct

Today sees the end of the project! 🍾

We have successfully upgraded Learning Space to the latest version, moved from an internally hosted system to a cloud hosted platform, re-designed the theme to ensure branding is appropriate, completed 363 user stories over the past 11 months, and made 2,238 changes within the system to ensure that it is running smoothly and in line with our requirements; amongst other things:

We’ve run 81 training sessions with you since the launch of the live system in May 2018 between the 4 of us, plus hundreds of email support inquiries and hours of phone calls.

Collaboration with various teams across the institution has seen the project delivered successfully on time to provide a reliable and up to date service to you and your students, over the last 11 months some of the teams we’ve worked with have included:

  • FXPlus IT – supported the project and successfully integrated University systems with Learning Space
  • Communications – advice on branding guidelines
  • Student Programmes and Achievement – supporting refer/defer work and decisions about setting up online hand-ins
  • Information Governance – Compliance and GDPR guidance
  • Library – Talis integration and testing
  • Quality Assurance and Enhancement/SITs – central module details and student enrolments

We are now moving the project into ‘Business as Usual’ which means that we will start to work on user stories that were not in scope for the main project, and on improvements to the system. Please get in touch if you have any ideas or requirements.

Project update: 2 Oct-15 Oct

With the first term underway and Learning Space in daily use by most students and teaching staff, the upgrade project is nearing its end. We have been responding to user queries and feedback, some of which have led us to tweak the system settings. We have also been supporting students, particularly in the use of the university’s e-portfolio tool. Other behind-the-scenes work has included expansion of our guidance notes (see below) and work on improving business analytics. Over the next fortnight, the upgrade project will formally end, and maintenance and further development of the system will become “business as usual”.

Guidance for Staff

Here is a reminder that there are comprehensive yet accessible notes for staff and students. Among the 38 topics you will find:

Staff guides

Staff workshops coming soon!

Following this Summer’s successful training sessions, we are planning a series of short staff workshops covering e-feedback, online peer review, tips and tricks and accessibility. We’ll be in touch with all courses at a later date to explain more.

Project update: 18 Sept-1 Oct

With the academic year now underway, students are logging into Learning Space, checking their modules, accessing sign-ups and downloading lecture notes and handouts. By now your modules should be compliant against our audit criteria but if you’re having difficulties please get in touch using our contact information below.

As logins have increased, as have the number of questions that the team have been receiving. Please find some of their questions below:

Q) I can log in but I can’t see my modules.

A) Students will be able to log in once they have completed enrolment. If they can’t see any of their modules then you will need to contact student records to ensure that they have been assigned to their modules. Once this has been completed it will take a few hours to update in Learning Space.

Q) I can’t access MyTimetable, MyFalmouth, or my email.

A) These aren’t systems that the Educational Team directly supports but a great place to direct students to is the portal. Here they can find all of the information they will need for the duration of their time here at Falmouth.

Q) How can I access another school’s resource page?

A) We recently contacted school admins to remind course coordinators to link to the resource pages of other schools that students frequently use. For example, for a student in Fine Art to access the Institute of Photography’s resource page, the Fine Art course coordinator will need to add a link to it from the Fine Art course page. All of the links can be found in our technical resource guide.

Please be sure to point your students to our Learning Space guides or access them by clicking the question mark in the top right of the page.

We have also been receiving lots of requests from staff needing to be added to modules in Learning Space. Don’t forget, as a member of staff you can add another staff member to any page you have access to or you can ask your course coordinator or school admin.

If you need any support with Learning Space, the Educational Technology team is on hand to answer any questions and hold 1 to 1 sessions, please simply email etsupport@falmouth.ac.uk for more information.

Project update: 3-17 September

The last couple of weeks have seen the launch of the new Learning Space and everyone’s use of it. The switch over went really smoothly and apart from a few teething problems that were solved quickly feedback so far suggests that the new Learning Space is more intuitive to use and fresh.

The new user guidance is now available at http://etsupport.freshdesk.com/support/solutions and accessible through the help button on the top bar of Learning Space, next to your profile link. These guides have been updated to align with the new look and feel of the system, and there are instructional videos available if you prefer them.

All staff, including School Admins are now able to add and remove other staff to and from modules. Please ensure that current staff on modules, and/or School Admins are the first port of call for getting added onto modules that you need.

We are doing our final audit for this year this week. We will be in touch in the same way as before for any modules requiring additional work.

 

Project Update: 21 Aug – 3 Sept

Go Live

Today marks the launch of the new environment, this morning when you visit the usual Learning Space address you’ll see that we’ve now made live the new system. This is in preparation for students starting back with us in a few weeks and we hope you’ll find the system easier to use and more resilient.

Training

Last week we’ve held additional drop-in training sessions and this week those sessions will continue. Please pop into see one of the team to discuss any help or assistance you may need with the new system in preparation for the start of term.

  • Tue 4th, 9:00 – 17:00 – Penryn – Exchange Blue
  • Wed 5th, 9:00 – 17:00 – Falmouth – Seminar F (Treetops)
  • Thurs 6th, 9:00 – 17:00 – Penryn – Exchange Blue

As always we’re available for any additional questions you may have by emailing etsupport@falmouth.ac.uk

Video guidance

Over the last few weeks we’ve also been enhancing all our support materials, each has been reviewed and updated to reflect the new environment, video versions can be found at the bottom of more complicated articles to demonstrate what’s being described.

 

Project Update: 7-20 August 2018

Updating your module areas – Audit #2

The new Learning Space will go live on 3rd September, and on that date students will have access to the 18/19 module areas. With this in mind, this week we carried out a second audit of content in module areas. We found there has been a lot of work over the past month, with some subject areas well on course to be ready for 3rd September. In other areas work has not yet started – staff who require advice or training should contact etsupport@falmouth.ac.uk.

Module leads and Heads of School have been contacted with the results of the audit. If you are a module lead who has not been contacted, or you were contacted about modules for which you are no longer the lead, please contact both etupport@falmouth.ac.uk (so we can send you the correct results) and also qae@falmouth.ac.uk (so the record in SITS can be updated).

Support guides

What staff need to do by September is documented here:

You can find comprehensive (but brief!) documentation on other aspects of Learning Space here:

Support sessions

Through the last week of August and the first week of September we will be available at drop-in days. Do come along, either for a brief one-to-one session or to sit and work on Learning Space while someone is on hand with help if or when you need it. The dates are:

August

  • Tue 28th, 9:00 – 17:00 – Penryn – TH Seminar W
  • Wed 29th, 9:00 – 17:00 – Penryn – TH Seminar W
  • Thurs 30th, 9:00 – 17:00 – Falmouth – Seminar F (Treetops)

September

  • Tue 4th, 9:00 – 17:00 – Penryn – Exchange Blue
  • Wed 5th, 9:00 – 17:00 – Falmouth – Seminar F (Treetops)
  • Thurs 6th, 9:00 – 17:00 – Penryn – Exchange Blue

If you cannot make any of these days we are happy to arrange sessions for groups or one-to-one. Again, please contact etsupport@falmouth.ac.uk.

Positive feedback on the makeover!

We have received a lot of positive comments since a new theme was deployed on Learning Space. Our user experience designer is still making minor amendments and we welcome further feedback!

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